What is the role?

Act as the primary relationship holder and point of contact for specified MNO partners at all levels in the organisation, in French-speaking markets;
Create and own the single view of your partnerships across our business, being the key point of call for your specified partners to pawaPay, and escalation point on both sides owning resolution of any partner disputes/escalations/issues;
Maintain regular contact with assigned partners including monthly/quarterly service review meetings to ensure constructive dialogue and feedback on the partnership;
Coordinate the integration process between MNOs and pawaPay technical teams for your respective markets;
Liaise with internal product and sales teams on partner product offerings, ensuring adoption of those which drive the highest value to our customers;
Anticipate potential issues with partners and create proactive action plans to resolve;
Be the voice of the partner internally, providing feedback to all relevant departments;
Ensure we and partners are using agreed upon best practices to deliver high quality services;
Own and manage all phases of the in-life performance with partners including onboarding, go-live and post go-live support;
Lead and manage complex negotiations with partners and potential partners on all commercial activities;
Work closely with Cluster Team Leads and Country Managers who will support you on task execution with your partner in each jurisdiction;
Be a proud brand ambassador for pawaPay.

You are a perfect fit if you have

3+ years of experience within the banking, MNO, fintech or payments industry;
3+ years of experience within business development, developing and maintaining key relationships;
Strong understanding of the Mobile Money mechanisms both from a business and a product point of view;
Confident communication skills with keen attention to detail;
Excellent negotiations skills and a can-do attitude;
Experience of working with MNOs and other external stakeholders;
Comfortable with the use of data and Excel;
Proactive and persistent in resolving any outstanding issues with the partners;
A team player: demonstrates passion, energy, drive, and a willingness to collaborate with an ambitious team internationally.
Fluency in French and English is mandatory.

Who is pawaPay?

pawaPay is a fast-growing B2B payments start-up, focused on mobile money in Africa. We are building the financial rails that allow entrepreneurs and merchants to reach hundreds of millions of people across Africa.
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Our vision is to connect every mobile money wallet in Africa to each other and to the world.

Through our payments API we already facilitate over 2 million transactions a day across 15 countries in Sub-Saharan Africa. Our goal by the end of the year is to be in 19 countries and we expect our volumes and merchant base to continue to grow.

We believe that the future of payments in Africa is mobile money and we have positioned ourselves to take the lead as the payments space grows over the next decade.

At pawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

Why pawaPay?

Help improve financial access in Africa;
Being part of an exciting project from its early days;
An ambitious, talented, and diverse team who always has your back;
We grow fast, and you will grow fast with us;
Competitive remuneration package and the option of getting paid in digital currency;

A generous Training and Development budget;
35 days of paid leave per year (inclusive of public holidays) and much more.

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