Partner Success

Partner Success Manager - Bank & national payment switch

We are looking for a Partner Success Manager who will be responsible for developing, managing, and optimising strategic partnerships with banks and national payment switches across Africa in order to expand our network of payment channels. This role is focused on leveraging these partnerships for new payment channels to expand the capabilities and products that pawaPay can offer to its merchants. This is not a treasury or bank account management role, but a business development role aimed at enabling seamless and efficient payment processing through external banking and switch partners.

This successful candidate will oversee the entire partnership lifecycle, including contracting, integration, go-live, and post-go-live relationship management, with a focus on driving digital payment capabilities that align with organisational objectives and merchant needs.

The role is open to candidates from any location in Sub-Saharan Africa.

Africa

Full time

Remote

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What is the role?

  • Serve as the main point of contact for banking and national switch partners, managing relationships to establish and maintain payment channels
  • Coordinate closely with internal teams to ensure that banking and switch partnerships are fully integrated into our payment processing ecosystem, adhering to technical and operational standards
  • Conduct regular reviews and maintain ongoing communication with partners to assess and optimise channel performance, gather feedback, and identify new opportunities for collaboration
  • Act as the primary escalation point for any operational or performance-related issues with banking and switch partners, ensuring quick and effective resolution
  • Work with product, compliance, and sales teams to align partner offerings with our product roadmap, creating tailored solutions that enhance payment capabilities for merchants
  • Continuously monitor and analyse the performance and compliance of bank and switch partners, leveraging data to identify areas of improvement and ensure alignment with organisational goals
  • Lead negotiations on commercial agreements with banks and payment switches, ensuring mutually beneficial terms that support the scaling of our payment network
  • Collaborate with regional and country-specific teams to support local implementation and partner engagement across markets
  • Act as an ambassador for the company within the African banking and payments ecosystem.

You are a perfect fit if you have

  • At least 5+ years of experience in banking, financial services, fintech, or digital payments, with a clear understanding of payment processing
  • Proven experience in building and managing partnerships with banks, payment switches, or other financial institutions for payment processing purposes
  • Excellent negotiation abilities, with a proactive approach to relationship management and business development
  • Proficiency in data analysis and Excel for monitoring and reporting partner performance
  • Demonstrated experience working across departments and regions, with a team-oriented approach and the ability to adapt quickly to evolving business needs
  • Fluency in English is required; additional languages, such as French, Swahili, or Portuguese, are an advantage.

Who is pawaPay?

pawaPay is a fast-growing B2B payments start-up, focused on mobile money in Africa. We are building the financial rails that allow entrepreneurs and merchants to reach hundreds of millions of people across Africa.

Our vision is to connect every mobile money wallet in Africa to each other and to the world.

Through our payments API we already facilitate over 2 million transactions a day across 15 countries in Sub-Saharan Africa. Our goal by the end of the year is to be in 19 countries and we expect our volumes and merchant base to continue to grow.

We believe that the future of payments in Africa is mobile money and we have positioned ourselves to take the lead as the payments space grows over the next decade.

At pawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

Why pawaPay?

  • Help improve financial access in Africa;

  • Being part of an exciting project from its early days;

  • An ambitious, talented, and diverse team who always has your back;

  • We grow fast, and you will grow fast with us;

  • Competitive remuneration package and the option of getting paid in digital currency;

  • A generous Training and Development budget;

  • 35 days of paid leave per year (inclusive of public holidays) and much more.

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    Improving financial inclusion in Africa
    Partner Success Manager - Bank & national payment switch

    We are looking for a Partner Success Manager who will be responsible for developing, managing, and optimising strategic partnerships with banks and national payment switches across Africa in order to expand our network of payment channels. This role is focused on leveraging these partnerships for new payment channels to expand the capabilities and products that pawaPay can offer to its merchants. This is not a treasury or bank account management role, but a business development role aimed at enabling seamless and efficient payment processing through external banking and switch partners.

    This successful candidate will oversee the entire partnership lifecycle, including contracting, integration, go-live, and post-go-live relationship management, with a focus on driving digital payment capabilities that align with organisational objectives and merchant needs.

    The role is open to candidates from any location in Sub-Saharan Africa.

    Improving financial inclusion in Africa
    About
    Who is pawaPay
    Founded in 2020, pawaPay is a fast-growing B2B payments start-up, focused on mobile money in Africa. We are building the financial rails that allow entrepreneurs and merchants to reach hundreds of millions of people across Africa.

    Our vision is to connect every mobile money wallet in Africa to each other and to the world. Through our payments API we already facilitate over 25 million transactions a month across 11 countries in Sub-Saharan Africa. 

    Our goal by the end of the year is to be in 19 countries and we expect our volumes and merchant base to continue to grow.

    The future of payments in Africa is inevitably mobile money and we have positioned ourselves to take the lead as the payments space grows over the next decade.

    At pawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia. 
    Why pawaPay

    Competitive
    salaries

    Working from home

    Taking
    time off

    Team
    Budgets

    Staying
    healthy

    Team
    events

    Working equipment

    Employee referral bonuses

    We value
    Autonomy and responsibility
    we execute our work with drive and independence while being a reliable partner to others and accountable for decisions we make.
    Transparency
    we believe in openly shared information and communication and assume best intentions in every interaction.
    Reflection
    we constantly seek opportunities to make honest assessments of our performance with the aim of learning, improving, and becoming better at what we do.
    Increasing prosperity through trade
    the job
    This may be Your next challenge.
    What is the role?
    • Serve as the main point of contact for banking and national switch partners, managing relationships to establish and maintain payment channels
    • Coordinate closely with internal teams to ensure that banking and switch partnerships are fully integrated into our payment processing ecosystem, adhering to technical and operational standards
    • Conduct regular reviews and maintain ongoing communication with partners to assess and optimise channel performance, gather feedback, and identify new opportunities for collaboration
    • Act as the primary escalation point for any operational or performance-related issues with banking and switch partners, ensuring quick and effective resolution
    • Work with product, compliance, and sales teams to align partner offerings with our product roadmap, creating tailored solutions that enhance payment capabilities for merchants
    • Continuously monitor and analyse the performance and compliance of bank and switch partners, leveraging data to identify areas of improvement and ensure alignment with organisational goals
    • Lead negotiations on commercial agreements with banks and payment switches, ensuring mutually beneficial terms that support the scaling of our payment network
    • Collaborate with regional and country-specific teams to support local implementation and partner engagement across markets
    • Act as an ambassador for the company within the African banking and payments ecosystem.

    Unlocking the full potential of Africa's mobile money market
    You
    You are a perfect fit if you have
    • At least 5+ years of experience in banking, financial services, fintech, or digital payments, with a clear understanding of payment processing
    • Proven experience in building and managing partnerships with banks, payment switches, or other financial institutions for payment processing purposes
    • Excellent negotiation abilities, with a proactive approach to relationship management and business development
    • Proficiency in data analysis and Excel for monitoring and reporting partner performance
    • Demonstrated experience working across departments and regions, with a team-oriented approach and the ability to adapt quickly to evolving business needs
    • Fluency in English is required; additional languages, such as French, Swahili, or Portuguese, are an advantage.