If you operate in Benin, there are some important changes you and your customers need to be aware of.
Starting from October 31st, 2024, Benin’s telecommunications regulator will introduce a new national numbering format that affects all phone numbers.
It's essential for businesses to adjust accordingly. Whether you're managing customer records, payment systems, or communications, this change will impact how phone numbers are handled.
A new "01" prefix will be added to all phone numbers in Benin, the rest of the numbers will stay the same. For example:
This update is part of a regulatory plan to expand the numbering system to handle the growing number of phone users in Benin. It ensures there will be enough numbers available for future customers as mobile usage continues to grow.
Rest assured, pawaPay will continue to operate as normal with no disruptions to your transactions throughout the entire process.
We’re ready to accept and process mobile money transaction requests using the new number format, but there are a few things we recommend you check and action on your side as a merchant:
If you have any questions or need assistance, feel free to reach out to your account manager, or send us a message via our contact form.
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